Browse F.A.Q. Topics
Do I need a router?You can supply your own router or you can purchase or rent one from us. Please speak to sales for more information.
Is the service similar to satellite?Satellite service is different than fixed wireless broadband. Fixed wireless broadband is being delivered from your computer a short distance (less than 10 miles) to your network. Satellite services have to travel from your computer to the provider, the provider sends a signal to a low orbiting satellite then the satellite sends it back down to your computer to get connectivity to the internet.
Will tree coverage at my home effect whether I get service?Tree coverage can hinder the ability to receive wireless service, however we are utilizing non-line of sight gear which gives the best chance of delivering service where obstructions are present.
How does the service compare to others?Our wireless service is similar to other Fixed-Wireless on download speeds as we offer 3, 5, 10, 15, 25, 50, and 100 Mbps download, as well as 512, 1, 2, 3, 5, 10, and 20 Mbps upload in a residential setting. We have business options as well!
What kind of cable will be run through my home?The cable is an Ethernet, Cat 5e, or a network cable.
How is the service delivered to my home?The signal is transmitted from a tower or a pole that is close to your neighborhood. A radio called a subscriber module will be installed on your roof or on the side of your home and a cable will be run down into your home and end at a POE (Power Over Ethernet) adapter, which provides power to the radio while simultaneously transmitting data back and forth. Your devices (most commonly a router) then plug into the POE to connect to the Internet.