Goals
Rapid Systems' goals are to protect network resources,
preserve the privacy and security of Rapid Systems
and our customers' networks, and maximize the utility
of Rapid Systems and the Internet, while recognizing
Rapid Systems' position in the Internet community
as a whole.
Interpretation
The provisions of this Policy are intended as guidelines
and are not meant to be exhaustive.
Generally, conduct that violates law, regulation,
or the accepted norms of the Internet community, whether
or not expressly mentioned in this Policy, is prohibited.
Rapid Systems reserves the right at all times to prohibit
activities that damage its commercial reputation and
goodwill.
Rapid Systems expressly prohibits the posting or
transfer on the Service of sexually explicit images,
material inappropriate for minors, or other material
which is offensive, indecent or obscene, threatening,
abusive, libelous or would encourage a criminal or civil
offense.
Users may not attempt to circumvent user
authentication or security of any host, network, or
account on the Rapid Systems or the Internet at large.
(Such practices are also known as "cracking" or
"hacking" are prohibited.)
Rapid Systems provides an uncensored newsfeed. As
such, it does not control the content of newsgroups
which are available to Users or of any posting to any
newsgroup. All postings to newsgroups must comply with
the Net Abuse Policy. All Users use such services at
their own risk ad are responsible for complying with
these guidelines and applicable laws, rules and
regulations.
Rapid Systems reserves the right to add, delete, or
modify any provision of this Policy at any time without
notice.
Moderations of Residential Broadband Service
Bandwidth: As an Internet Service Provider, Rapid
Systems’ base business for residential service is
determined partially by the amount of bandwidth
customers utilize. Rapid Systems balances the cost and
utilization while continuing to provide great service to
all customers. Customers are not charged for the
bandwidth consumed, nor do we have specific limits or
caps on that bandwidth however, If you utilize any of
your Rapid Systems services in a manner which consumes
excessive bandwidth or affects Rapid Systems’ network
equipment, overall network performance, or other users'
services, Rapid Systems may require that you cease,
alter these activities or upgrade your service type to
business class. This includes systems infected by worms,
virus’s, zombies and leaving P2P software unattended for
long periods of time.
You are ultimately responsible for any and all activity
that originates from your Internet circuit regardless of
your knowledge of such activity. This includes but is
not limited to activity by other household members,
friends and guests. This also applies to security
breaches of your own system by others who launch attacks
from your machine. It is absolutely imperative that
everyone with an Internet connection take proper
precautions to ensure the security of their machine.
Rapid Systems vigorously pursues all instances of abuse.
If you feel you have been attacked or spammed, please
notify Rapid Systems’ Abuse Department and appropriate
action will be taken.
Speeds
If the Internet Service you have purchased is provided within a
range of speeds (referred to herein as the synchronization rate
or synch rate), the synch rate is measured between the network
interface device at your home and the equipment in the
telecommunication carriers network that provides the Digital
Subscriber Line functionality. The Internet Service will be
provided, if at all, at least at the lowest synch rate speed
within the range. If the Internet Service cannot be provided at
the lowest synch rate in the range, either you or RAPID SYSTEMS
may disconnect the Internet Service without a termination charge
to you. You will not receive a refund or rebate for the period
during which you received the Internet Service. If the Internet
Service you have purchased has an ‘up to’ speed range (i.e.
synch rate up to 384 Kbps, or up to 1.5 Mpbs or is labeled as
Best Effort), there is no minimum synch rate guarantee. There is
no guarantee or warranty that the Internet Service will perform
at the upper end of the synch rate range, nor is there a
guarantee or warranty that actual throughput from the Internet
to your computer (throughput speed.) will be at or above the low
end of the speed range. Throughput speeds associated with some
or all features of the Service (e.g., Usenet, email) may be
limited, at RAPID SYSTEMS’ sole discretion, and such limitations
will have no effect on whether the minimum speed is met.
Advance Payment Discounts
Internet Services can be cancelled at any time by the customer. The unused portion of any advance payment will not be refunded.
Rapid Systems 1or 2 Year Service Agreements
DSL - Cancellation of
DSL Services by you before the initial term of the
agreement ends will result in a $60.00 charge and the
modem, cables and equipment must be returned or an
additional $99.00 will be charged. An early cancellation
fee of $60 will be charged if you cancel prior to
installation. If you need to cancel your Rapid Systems
DSL Service, please send your modem, cables and
microfilters back to us as well as a written request to
Rapid Systems Customer Service at fax (813) 236-0014 or
email: sales@rapidsys.com. We require 30 days notice for
service cancellation. To process your cancellation
request, we require that you provide the following: (1)
Written request (2) Your dsl phone number (3) Current
phone number (4) Reason for canceling service.
Cancellation will be effective at the end of the billing
period 30 days after the notice of cancellation is
received. Upon cancellation, email service will be
terminated and all files stored on Rapid Systems servers
will be deleted. Rapid Systems may terminate this
Agreement, your password, your account, or your use of
the Services for any reason, if Rapid Systems, in its
sole discretion, believes you have violated the Terms of
Service or if you fail to pay any charges when due.
Termination notice will be by email or U.S. Mail to the
address you provided for the Service.
Wireless - Cancellation of the service by the customer before the term of the agreement ends will result in a $340 termination charge for the 2 year agreement and $220 termination for the 1 year agreement. Upon cancellation of the service by the customer, the Radio/Antenna, mounting hardware and router equipment must be returned to Rapid Systems within (7) days or a charge of $350.00 will be incurred.
Month to Month
Agreements
Termination of any accounts without 30-day notice in
writing will result in any advanced payment monies being
forfeited. All service disconnections MUST be terminated in writing either email and or fax. Internet Service Accounts provided
on Frame Relay or Digital Subscriber
lines can result in to 2 weeks termination time.
Internet Service Accounts provided on RS|AIR will take
two days termination time.
Free Modem/Router
Offer
Any free modem/router associated with service is the
property of Rapid Systems. In the
event that service is cancelled the customer must return modem
, cables and filters within 7
days of canceling service or pay $99.00. Return
modem shipping is the responsibility of the client
whether the modem is for exchange or return.
Security
Breaches / Denial of Service
Any "denial of service" attack, any attempt
to breach authentication or security measures, any
release of a virus or worm, or any unauthorized attempt
to gain access to any other account, host or network
is prohibited, and will result in immediate service
termination, which may be without notice.
Rapid Systems is committed to implementing measures
to ensure that its infrastructure, as well as that
of its customers, cannot be exploited as platforms
for denial of service attacks.
E-mail
and Usenet News
Using any Rapid Systems account or server to send
duplicative, unsolicited e-mail messages (commercial
or otherwise), or to collect the responses from unsolicited
e-mail (for example, by maintaining a spamvertised
Web site), is prohibited.
Rapid Systems reserves the right in its sole discretion
to determine whether duplicative or mass e-mail messages
are "unsolicited." A complaint from the
recipient is presumptive evidence that the message
was unsolicited. Rapid Systems has no obligation to
refer complaints to the sender or to identify complaining
parties. Also, Rapid Systems reserves the right to
remove email stored on the mailserver in cases where
the mailbox size is in excess of 25 megs without prior
notification.
Conduct that directly or indirectly encourages, permits,
or relies on spamming is included in this prohibition.
Examples include failure to implement technical or
administrative measures to prevent mass unsolicited
e-mail, or providing spam "support services"
such as e-mail dropboxes or sales of spamware.
Similarly, using any Rapid Systems account or server
to post advertisements or messages that violate the
charter of any newsgroup or mailing list is prohibited.
Rapid Systems reserves the right to make the determination
whether a given message violates the newsgroup or
mailing list charter. In most cases Rapid Systems
will defer to the judgment of the newsgroup or mailing
list moderator or administrator.
Commercial messages that are appropriate under the
charter of a newsgroup or mailing list, or that are
expressly solicited by the recipients, are permitted.
Harassment
or Illegal Activity
Conduct in connection with e-mail, Usenet news, or
any other Rapid Systems service that is an obvious
nuisance (such as "mail bombing" or falsifying
authorship) or that would be unlawful in other contexts
(for example, threats, harassment, defamation, obscenity,
distribution or possession of child pornography, or
software piracy) is prohibited.
Open
Mail Relays
Maintaining an open mail relay invites senders of
mass unsolicited commercial e-mail to exploit the
server by using it for spamming. Failure or refusal
to take appropriate steps to close an open mail relay
on Rapid Systems's network is grounds for temporary
suspension or permanent termination of service.
IRC
(Internet Relay Chat)
Using programs that interfere with others' use, or
running an IRC robot, on any IRC server is prohibited.
When logged into any IRC server, users are expected
to comply with the rules and policies established
by the server's administrator.
Forgery
of Identity
Falsifying addressing information or otherwise modifying
headers to conceal the sender's or recipient's identity,
for the purpose of circumventing this Policy, is prohibited.
This provision is not intended to disallow the use
of aliases or anonymous remailers for any legitimate
purpose.
Resale
of Internet Service / Public Access Gateways
Using a Rapid Systems connection to provide or resell
public access for resale or free is prohibited on residential accounts. Rapid
Systems connections are intended for the sole use
of a single family residence for "Residential"
Accounts.
Copyright,
Privacy, and Intellectual Property
Using a Rapid Systems connection to commit, aid or
abet any violation of copyright or intellectual property
law is prohibited. Pursuant to this Policy, Rapid
Systems has terminated, and will continue to terminate,
in appropriate circumstances, subscribers and account
holders who are repeat infringers.
This prohibition includes publishing a private e-mail
message to third parties, by any means, without the
express prior consent of the author.
The e-mail addresses of Rapid Systems subscribers
are not for sale or commercial distribution to third
parties without the express prior consent of the subscriber.
Claims
of Copyright Infringement
The Designated Agent to Receive Notification of Claimed
Infringement is:
Denise Hamilton
Rapid Systems Inc.
1211 North Westshore Blvd. Suite 711
Tampa, Florida 33607
Telephone: (813) 232-4887
Facsimile: (813) 236-0014
e-mail: denise@rapidsys.com
Cooperation
with Other Providers
Using Rapid Systems' facilities to engage in activities
that violate the Terms of Service of any other network
access provider is prohibited. For example, sending
unsolicited commercial e-mail through Rapid Systems'
facilities to the subscribers of any Internet or online
service provider that disallows unsolicited commercial
e-mail is prohibited.
Consequences
of Violation
Violation of this Policy by a Rapid Systems customer
may result in temporary suspension or permanent termination
of service, at Rapid Systems' sole discretion.
Rapid Systems does not issue service credits for
any outages incurred through service disablement resulting
from Policy violations.
Modification
Rapid Systems reserves the right to add, delete, or
modify any provision of this Policy at any time without
notice.
Reporting
Violations
Please send reports of any activity in violation of
this Policy to: abuse@rapidsys.com. Include the full text of any offending message, with
all headers containing timestamps and IP addresses,
and (for unsolicited commercial e-mail) please place
the subject line of the spam in the subject line of
your e-mail.
DNS Pointing Policy
Forward and reverse DNS pointing is offered with business packages only. Residential clients must upgrade to a business class package in order to establish these services.
|
