Hardee County Frequently Asked Questions
Motorola's Fixed Wireless Broadband Solutions Bring
High-Speed Internet Connectivity to Hardee County
How is the service delivered to my home?
The signal is transmitted from a tower or a pole that is close to your
neighborhood. A radio called a subscriber module will be installed on
your roof or on the side of your home and a cable will be run down into
your home and end at a "router". We will provide a basic wired router
or we can utilize one that you provide us.
How big is the Motorola device that goes on the roof?
Specifications regarding the equipment installed on the roof can be
found here.
Quick Specs:
- Wind Survival 118 miles/hr (190 km/hr)
- Wind Loading 26 lbs. (11.9 kg) at 118miles/hr
(190km/hr)
- Weight 7.9 x 7.9 x 3.2 inches (~200 x 200 x 80mm)
- Weight 3.1 lbs. (1.4 kg)
What kind of cable will be run through my home?
The cable is an Ethernet, Cat 5e, or a network cable.
How does the service compare to DSL?
Our wireless service is similar to DSL on download speeds as we offer
3, 5, and 10 mbps download where DSL can currently go to 7.1 mbps
download. Our wireless service offers much higher upload speeds
than DSL as DSL has a maximum upload ability of 768 kbps where our
wireless packages are up to 2 Mbps upload. To check your speeds visit our speedtest at:
http://hst.rapidsys.com
Can I send and receive faxes?
The wireless service is adequate to support sending and receiving faxes
through programs such as efax. This type of program would be at an
additional cost paid directly to the faxing company. They will provide
you with a phone number and then those faxes will come into your email.
You will not be able to use a standard fax machine unless you utilize a
service like smartjack. Then you will have a voice line and can hook up
a fax machine. Please note there are additional charges for
smartjack - paid directly to them.
Will tree coverage at my home effect whether I will get service?
Tree coverage can hinder the ability to receive wireless service
however we are utilizing Non-line of sight gear which gives the best
chance of delivering service where obstructions are present.
If I am on the list am I guaranteed service?
You are guaranteed an onsite visit for service testing to insure the
best possible signal. The list is a prioritizing list that will
provide service for the people listed first.
Is the service similar to satellite?
Satellite service is different than fixed wireless broadband. Fixed
wireless broadband is being delivered from your computer a short
distance (less than 10 miles) to your network. Satellite services have
to travel from your computer to the provider, the provider sends a
signal to a low orbiting satellite then the satellite sends it back
down to your computer to get connectivity to the internet.
When will service be in my neighborhood?
Service is available today! Please call: 863-448-9297
What services packages are available in Hardee County?
Residential
3M download / 512k upload Service - $ 19.95 -a month
5M download / 1M upload Meg Service - $ 29.95 -a month
10M download / 2M upload Meg Service - $39.95 -a month
Business
3M download / 512k upload Service - $ 39.95 -a month
5M download / 1M upload Meg Service - $ 49.95 -a month
10M download / 2M upload Meg Service - $ 59.95 -a month
Is there an installation cost?
The first 2,500 installations are free, after that there will be an
installation cost which is dependent on the service level you order.
Are there equipment rental fees?
Equipment rental is free and maintained by Rapid Systems as long as you
have the service. If you would like a wireless router they are available for purchase. Please ask your sales representative.
